Current jobs related to Telephone Banking Specialist - Hong Kong, Central and Western District - OCBC

  • Banking Manager

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Responsibilities: Deliver quality customer services through various media, including telephone, email, video-call, online text and fax Grasp opportunities to cross-sell appropriately Identify existing and prospective customers' financial needs, including both products and services Execute telephone stock trading, foreign exchange margin, futures and...

  • Banking Support Specialist

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Chiyu Banking Corporation Limited Remote Work Freelance Full time

    Officer to AMAs a key member of our Branch Services Team, you will be responsible for providing operational support in daily processing tasks, mainly supporting branch networks and other business units.Your duties will include providing administrative support for the team, supporting regular and ad-hoc reporting requests, participating in Bank-wide system...

  • Customer Experience Journey Specialist

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    About UsDBS Bank (Hong Kong) Limited is a leading financial institution in the region, providing corporate customers with a full range of commercial banking products and services.Job DescriptionWe are seeking a highly motivated Customer Experience Journey Specialist to join our Institutional Banking Group. As a key member of our team, you will be responsible...

  • Investment Banking Operations Specialist

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Maybank Investment Banking Group Full time

    **Company Overview**Maybank Investment Banking Group is a leading financial institution that offers a wide range of investment banking services. Our team is committed to providing exceptional support to our clients and ensuring the smooth execution of their transactions.

  • Senior Officer/Officer, Specialist, Contact Centre, Corporate Banking

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners...

  • Senior Banking Specialist

    4 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    **About the Role**We are seeking a highly skilled Senior Banking Specialist to join our team at Bank Of China (Hong Kong) Limited.About UsAs one of the largest banks in Hong Kong, we offer a wide range of financial services to individuals and businesses. Our goal is to provide excellent customer service and support while driving business growth.About the...

  • Senior Banking Professional

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job Overview:The ideal candidate will be responsible for delivering exceptional customer service to Bank of China (Hong Kong) Limited customers.Key Responsibilities:Engage with existing and prospective customers through various channels, including telephone, email, video calls, online text, and fax.Cross-sell appropriate banking products and services to meet...

  • Commercial Banking Specialist

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full time

    Key Responsibilities of a Commercial Banking SpecialistThe successful candidate will be responsible for developing a designated portfolio of accounts in the Commercial Banking business segment. This includes prospecting new clients, offering suitable corporate banking services to existing customers and achieving various individual business targets.Key...

  • Banking Compliance Specialist

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Job Description:Candidate must possess a Bachelor degree or equivalent KYC related working experience within the financial service industry, with a minimum of 5 to 7 years' relevant experience in banking industry. As a Banking Compliance Specialist at DBS Bank (Hong Kong) Limited, you will be responsible for conducting daily batch name screening on IBG...

  • Investment Banking Support Specialist

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China ACCA Careers Full time

    About the RoleWe are seeking an Investment Banking Support Specialist to join our team. As an Administrative Professional, you will play a key role in assisting the investment banking team with various tasks, including general administration work, preparation of presentation materials, and travel arrangement. If you have 3+ years of administrative/sales...

  • Offshore Banking and Finance Specialist

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Sonder Consultants Full time

    Sonder Consultants' offshore arm is hiring a highly skilled Offshore Banking and Finance Specialist to support its esteemed clients. As a key member of the team, you will work on a wide range of finance matters, ensuring seamless execution and exceptional client satisfaction.Responsibilities:Lead on structured finance, banking & finance, fund finance, and...

  • Corporate Banking Operations Specialist

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China eFinancialCareers Full time

    Job DescriptionAs a Corporate Banking Operations Specialist, you will play a crucial role in ensuring the smooth execution of customer transactions. This includes handling inquiries, managing loans and deposits, foreign exchange services, customer onboarding, and Know Your Customer (KYC) duties.You will work closely with relevant departments to ensure timely...

  • Analyst, Operations

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Maybank Investment Banking Group Full time

    Mainly responsible for equities settlement on both HK & Overseas markets Monitor pre-matching status, post trade processing, stock reconciliation, IPO and placement Liaise with brokers & in-house counterparties to follow up any issue / enquiries related to settlement Handle ad-hoc projects as required Requirements Preferred Degree holder in finance,...

  • Investment Banking Specialist

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China ICBC International Holdings Limited Full time

    Job DescriptionCompany OverviewICBC International Holdings Limited is a leading financial institution in Asia, committed to providing innovative investment solutions to our clients. Job SummaryWe are seeking a highly skilled Investment Banking Specialist to join our team. The successful candidate will be responsible for expanding relationships with domestic...

  • Strategic Banking Solutions Specialist

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Pinpoint Asia Full time

    Company OverviewPinpoint Asia is a leading specialist firm for technology recruitment, headquartered in Hong Kong. We serve a wide range of clients, including tech startups and top financial institutions on Wall Street.We pride ourselves on our strong industry relationships, intimate understanding of the marketplace, and proven ability to deliver results....

  • Strategic Industry Banking Specialist

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Selby Jennings Full time

    Company Overview: We're partnering with Selby Jennings to expand our industrial coverage team in APAC. Job Description: As a Strategic Industry Banking Specialist, you will lead the execution of capital markets transactions, including equity and debt offerings for industrial sector clients.Responsibilities:Develop and execute comprehensive financial...

  • Mox Bank Marketing Specialist

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Mox Bank Full time

    We are looking for a talented Campaign Operations Specialist to join our Marketing Team at Mox Bank.Key Responsibilities:The successful candidate will be responsible for:Managing the Mox website, including content deployment and site enhancements.Collaborating with the Marketing Technology Squad to design and implement marketing campaigns.Working closely...

  • SME Banking Relationship Specialist

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job SummaryWe are seeking a highly skilled SME Banking Relationship Specialist to join our team at Bank Of China (Hong Kong) Limited. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and building strong relationships with our clients.About the RoleThe successful candidate will be responsible for...

  • Risk Management Specialist

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Chiyu Banking Corporation Limited Full time

    Risk Management SpecialistWe are seeking an experienced Risk Management Specialist to join our team. The successful candidate will be responsible for developing and implementing effective risk management strategies to mitigate financial risks.Key Responsibilities:Assess and prioritize business risks and develop mitigation plans.Monitor and analyze market...

  • Senior Banking Operations Specialist

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    About DBS Bank (Hong Kong) Limited">DBS Bank (Hong Kong) Limited is a leading financial institution providing corporate customers with a full range of commercial banking products and services. Our commitment to our customers has cultivated long-standing relationships based on account relationship management, service differentiation, product development, and...

Telephone Banking Specialist

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China OCBC Full time
Job Overview

We are a leading bank in Hong Kong, providing a wide range of financial services to individuals and businesses. Our goal is to deliver exceptional customer experiences through innovative solutions and world-class service.

As a Telephone Banking Specialist, you will play a key role in achieving this goal by providing excellent customer service and support to our customers.

Key Responsibilities:
  • Handle inbound and outbound calls or chats from banking and credit card customers.
  • Deliver good customer service and understand customer needs.
  • Identify process improvement areas to enhance customer experience.
  • Support the department to achieve business KPIs.

Requirements

The successful candidate will have the following qualifications and skills:
  • HKDSE or above.
  • Min 1 year of Contact Centre experience in the banking/finance industry.
  • HKSI Type 1 RA is preferred.
  • Proficient in MS Office applications including Chinese word processing.
  • Excellent communication and writing skills in English, Cantonese, and Putonghua.
  • Attentive, accurate, reliable, and efficient.
  • Able to understand and address customer concerns.
  • Self-motivated and able to work under pressure.
  • Good team player.
  • Willing to attend shift duties.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Customer Service

Industries

Banking