Customer Service Ambassador
1 day ago
At Bank Of China (Hong Kong) Limited, we are seeking a dedicated and customer-focused professional to join our team as a Frontline Support Specialist.
Key Responsibilities:
- Greet customers and provide assistance in navigating the banking environment to promote a seamless customer experience.
- Support the management of bank hall operations to optimize customer flow and enhance the overall service quality.
- Identify customer needs and collaborate with frontline sales and service staff to deliver exceptional customer satisfaction.
Requirements:
- Degree holder or above
- Minimum 1 year of solid working experience in customer-facing roles (including non-banking experience)
- Proficiency in English, Chinese, and Putonghua
- Customer-oriented with excellent interpersonal skills to build strong relationships
- Able to analyze problems independently and handle crisis situations effectively
- Collaborative spirit and strong team morale
- Candidates with less experience may be considered for contract positions
This is an exciting opportunity to work in a dynamic environment where you will have the chance to make a real impact on our customers' experiences. As a Frontline Support Specialist, you will be responsible for providing exceptional customer service, ensuring that our customers feel valued and supported throughout their interactions with us.
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