Customer Service Ambassador
3 days ago
At Futu Securities International (Hong Kong) Limited, we are seeking a highly skilled Customer Service Ambassador to be the face of our company. This role is responsible for welcoming and receiving guests, performing reception duties such as answering calls and enquiries, and screening and routing calls to relevant departments.
Key Responsibilities:
- Welcome and receive guests in a professional manner.
- Answer calls and enquiries in a timely and efficient manner.
- Screen and route calls to relevant departments.
- Arrange for couriers as needed.
- Responsible for ordering office and pantry supplies.
- Manage company assets and office security accesses.
- Manage and follow up expense claims for all admin expenses and submit through internal systems.
- Assist with the organization of company events such as training, meetings, and team bonding events and staff activities.
- Perform any other ad-hoc duties assigned by management.
Requirements:
- Minimum 1 year of relevant experience in office administration and customer service.
- Independent, self-motivated, organized, and quick-thinking team player with strong time management skills and able to work well with minimal supervision under pressure.
- Good interpersonal skills and ability to interact well with all levels of internal staff and external stakeholders.
- Able to prioritize daily tasks and meet deadlines in a fast-paced environment.
- Detailed-oriented and meticulous.
- Possess professionalism, tact, and discretion in handling confidential matters.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work with a dynamic and growing company.
- Professional development opportunities.
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