Hotel Ambassador
2 days ago
About the Role
We are seeking a highly skilled and experienced Hotel Ambassador to join our team at Rosewood Hotel Group. In this role, you will be responsible for providing exceptional service to all guests, ensuring that their stay with us is nothing short of unforgettable.
Key Responsibilities
- Assist guests with all inquiries in connection with hotel services and facilities, tours, transportation, and restaurant recommendations
- Provide personalized service to all guests, including assistance with loading/unloading luggage
- Maintain high standards of professional manner and exceptional communication, presentation, and problem-solving skills
Requirements
- A Higher Diploma in Hospitality or Tourism management is an advantage
- Minimum 1-2 years relevant experience in a sizeable luxury hotel
- Proficiency in English, Putonghua, and Cantonese
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