Hotel Services Ambassador

7 days ago


Hong Kong Island, Hong Kong SAR China Shangri-La Group Full time
Job Opportunity: Horizon Club Host

We are seeking a skilled and welcoming Horizon Club Host to join our team at Island Shangri-La, Hong Kong.

Company Overview

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide.

Responsibilities
  1. Provide personalized guest services with warm and attentive service.
  2. Document guest preferences and assist with special arrangements as requested by guests.
  3. Perform check-ins and check-outs efficiently.
  4. Provide F&B services to guests in the Lounge promptly and efficiently.
  5. Assist guests with airline reservations, confirmations, handling of messages, transportation arrangements, city tours, restaurant reservations, etc.
Requirements
  • Diploma or above in Hospitality Management or other related disciplines.
  • Minimum 3 years of experience in the Hotel or Service Industry, preferably in Front Office or Airline Operations.
  • Self-motivated and well-organized individuals.
  • Excellent command of spoken English, Cantonese, and Putonghua.

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