Hospitality Services Director

6 days ago


Hong Kong Island, Hong Kong SAR China Rosewood Hotel Group Full time

Rosewood Hong Kong is seeking a Night Manager to join our team. As a Night Manager, you will be responsible for overseeing hotel operations during the night, ensuring seamless guest experiences. This includes managing overnight staff, maintaining high service standards, and addressing any guest concerns or incidents.

We are looking for individuals who possess strong leadership skills, with a proven ability to work under pressure. If you have a passion for delivering exceptional guest service and leading a team, we encourage you to apply for this role.

Responsibilities and Requirements
  1. Manage overnight hotel operations, addressing guest concerns and incidents promptly
  2. Lead and motivate the overnight team, providing guidance and training to maintain high service standards
  3. Conduct property walkthroughs at night to ensure security, cleanliness, and operational readiness
  4. Maintain thorough documentation of shift logs, guest incidents, and operational concerns for management review
  5. Act as the Manager on Duty, handling all guest concerns, incidents, and emergencies professionally
  6. Ensure accurate and timely completion of the night audit process, including financial reconciliations and system updates


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