Hotel Operations Lead

2 days ago


Hong Kong Island, Hong Kong SAR China Rosewood Hotel Group Full time

A Night Manager at Rosewood Hong Kong is responsible for overseeing hotel operations during the night, ensuring seamless guest experiences. As a member of our team, you will have the opportunity to develop your leadership skills and make a significant impact on our guests' stays.

We are looking for individuals who possess strong communication and problem-solving skills, with a proven ability to work under pressure. If you have a passion for delivering exceptional guest service and leading a team, we encourage you to apply for this role.

Requirements
  1. Degree or Higher Diploma in Hospitality or Tourism management is an advantage
  2. Minimum 6 years' relevant experience in a sizeable luxury hotel, with at least 2 years in a similar capacity
  3. Solid knowledge of courteous manner of handling guest's enquiries and complaints
  4. Proficiency in English, Putonghua and Cantonese is essential
  5. Proven managerial abilities in people management, strategic planning, and decision making
  6. High standards of professional manner with exceptional communication, presentation, interpersonal, and problem-solving skills


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