Luxury Butler Team Lead

3 days ago


Hong Kong Island, Hong Kong SAR China Rosewood Hotel Group Full time
  • Main Responsibilities:
  • Assist the Butler Services Manager in leading the butler team to provide unparalleled hospitality to guests.
  • Oversight of guest preferences, habits, and needs to deliver effortless arrival and departure experiences.
  • Maintain accurate records of arrivals and departures, prepare daily operation reports, and review butler checklists.
  • Skillfully manage team performance by providing supervision, professional development, counselling, and coaching.
  • Review and update departmental SOPs with approval from the Director of Guest Experience.
  • Promote cross-functional collaboration to drive seamless service delivery.

About You

You will thrive in this role if you have a minimum 4 years' relevant working experience in a sizeable luxury hotel in a similar capacity. Your passion for delivering personalized guest service, combined with proven managerial abilities, will make you an ideal candidate.



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