Luxury Butler Team Lead
3 days ago
- Main Responsibilities:
- Assist the Butler Services Manager in leading the butler team to provide unparalleled hospitality to guests.
- Oversight of guest preferences, habits, and needs to deliver effortless arrival and departure experiences.
- Maintain accurate records of arrivals and departures, prepare daily operation reports, and review butler checklists.
- Skillfully manage team performance by providing supervision, professional development, counselling, and coaching.
- Review and update departmental SOPs with approval from the Director of Guest Experience.
- Promote cross-functional collaboration to drive seamless service delivery.
About You
You will thrive in this role if you have a minimum 4 years' relevant working experience in a sizeable luxury hotel in a similar capacity. Your passion for delivering personalized guest service, combined with proven managerial abilities, will make you an ideal candidate.
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