Luxury Hospitality Coordinator
3 days ago
We are seeking a highly skilled Luxury Hospitality Coordinator to join our team at Rosewood Hotel Group. As a key member of our operations team, you will be responsible for coordinating various aspects of guest services.
- Review guest backgrounds, photos, and interests prior to arrival to enhance recognition and personalization.
- Prepare daily reports on upcoming arrivals and in-house Special Attention Guests to facilitate seamless service delivery.
- Communicate with management to ensure special requirements and actions are addressed for Special Attention, Special Occasion Guests, or suite guests.
- Maintain accurate records of guest profiles, stays, forms of payment, and rates applied.
To excel in this role, you will need:
- A minimum of 2 years' experience in a luxury hospitality environment, preferably in a guest-facing role or food and beverage.
- Strong Microsoft Excel skills and proficiency in other Microsoft Office programs.
- Excellent communication and interpersonal skills.
- Fluent spoken Cantonese, Mandarin, and English, with another language being an advantage.
- Ability to multitask, handle pressure, and coordinate between different departments.
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