Hospitality Supervisor

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Group Full time
About Us

We are a luxury hotel group renowned for our distinctive Asian hospitality, operating five Shangri-La properties in Hong Kong. Our team is dedicated to providing exceptional service to our guests, and we take pride in being an employer with industry-leading colleague engagement.

Job Description
  • Oversee the booking process for restaurants, ensuring seamless guest experiences
  • Handle guest inquiries and complaints professionally, meeting expectations and resolving issues promptly
  • Work closely with the F&B Team to coordinate special events, festivals, and promotions, maintaining efficient reservations management systems
  • Monitor service standards and streamline processes to enhance the guest experience, performing other duties as assigned by the Supervisor


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