Hotel Reservation Agent

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Courtyard by Marriott Hong Kong Full time

Courtyard by Marriott Hong Kong seeks a skilled Hotel Reservation Agent to join our team. As a key member of our hospitality staff, you will be responsible for providing exceptional service to our guests.

About the Role:

  • Operate the telephone switchboard station to answer guest calls and provide information about hotel amenities and local areas of interest.
  • Process guest requests, such as wake-up calls and internet access assistance, and address their concerns in a professional and courteous manner.
  • Log all guest requests or issues into the computer accurately and follow up with guests to ensure their needs are met.
  • Advise guests of any messages received for them, including voicemail and mail.
  • Perform other duties as assigned by the supervisor.

About You:

  • You possess excellent communication and problem-solving skills, with the ability to work under pressure.
  • You have a strong educational background in hospitality or a related field, and previous hotel experience is preferred.
  • You are proactive, adaptable, and able to work effectively in a fast-paced environment.

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