Hotel Reservation Agent
4 days ago
Courtyard by Marriott Hong Kong seeks a skilled Hotel Reservation Agent to join our team. As a key member of our hospitality staff, you will be responsible for providing exceptional service to our guests.
About the Role:
- Operate the telephone switchboard station to answer guest calls and provide information about hotel amenities and local areas of interest.
- Process guest requests, such as wake-up calls and internet access assistance, and address their concerns in a professional and courteous manner.
- Log all guest requests or issues into the computer accurately and follow up with guests to ensure their needs are met.
- Advise guests of any messages received for them, including voicemail and mail.
- Perform other duties as assigned by the supervisor.
About You:
- You possess excellent communication and problem-solving skills, with the ability to work under pressure.
- You have a strong educational background in hospitality or a related field, and previous hotel experience is preferred.
- You are proactive, adaptable, and able to work effectively in a fast-paced environment.
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