Hotel Reservation Agent

Career Opportunities: Reservations Agent (171421) Requisition ID171421 -Posted -Hong Kong SAR -Kowloon Shangri-La, Hong Kong -Sales -Permanent Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including KowloonShangri-La, IslandShangri-La, Kerry...

4 days ago Be among the first 25 applicants Direct message the job poster from The Ritz-Carlton, Hong Kong Human Resources Manager at The Ritz-Carlton, Hong Kong Our Ladies and Gentlemen of The Ritz-Carlton are deeply committed to providing impeccable service—a commitment we honor by empowering them to go above and beyond to bring unforgettable moments to...

Job DescriptionAs a Reservations Agent at Kowloon Shangri-La, Hong Kong, your key responsibilities will include:Providing efficient and courteous Hotel reservations service to guestsAttending to telephone inquiries and following up on guest requestsPromoting rooms to guestsYou will work closely with your Supervisors to ensure seamless delivery of services.

Required Skills and QualificationsTo succeed in this role, you should have:Relevant working experience in the Hotel, Customer Service or Sales industryExperience with Opera PMS would be advantageousCustomer-oriented with good communication and multi-tasking skillsAbility to adapt to fast-paced working environmentExcellent command of English, Cantonese, and...

4 days ago Be among the first 25 applicants Direct message the job poster from The Ritz-Carlton, Hong Kong Human Resources Manager at The Ritz-Carlton, Hong Kong Our Ladies and Gentlemen of The Ritz-Carlton are deeply committed to providing impeccable service—a commitment we honor by empowering them to go above and beyond to bring unforgettable moments to...

Human Resources Manager at The Ritz-Carlton, Hong Kong Our Ladies and Gentlemen of The Ritz-Carlton are deeply committed to providing impeccable service—a commitment we honor by empowering them to go above and beyond to bring unforgettable moments to life for our guests. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to...

About the JobThis role is part of our team focused on improving commercial performance in Food & Beverage (F&B) operations.Key ResponsibilitiesConduct a comprehensive review of SevenRooms usage across all properties.Develop a plan to enhance SevenRooms adoption and optimise its usage.Create resources to educate properties about best practices and common...

About the RoleThis position involves collaboration with multiple teams to improve commercial performance in F&B operations.Key ResponsibilitiesAudit and analyse SevenRooms usage across properties to identify areas for improvement.Develop a customised strategy for enhancing SevenRooms adoption and optimising its use.Identify best practices and common pitfalls...

Impact of this role To enhance the overall experience for our guests, various projects are in motion. The Assistant Manager, Business Analyst will play a key role in leading and managing various projects while collaborating with different teams. Most of the projects are CRM technologies related, hence a sound experience and knowledge on technology, CRM...

About the RoleThe F&B Commercial Excellence Manager will work collaboratively with operations, marketing, revenue management, IT, and finance to enhance operational effectiveness and efficiency. This role can be based in London or Hong Kong.Key ResponsibilitiesConduct a comprehensive SevenRooms utilisation audit by property and outlet, tracking key metrics...

Company OverviewWe are a renowned luxury hotel group with five properties in Hong Kong, offering guests an array of options across different brands to suit every need.We believe that our people are our priority and make significant investments in their learning and development. Our focused approach enables us to identify and nurture colleague potential...

Human Resources Manager at The Ritz-Carlton, Hong KongOur Ladies and Gentlemen of The Ritz-Carlton are deeply committed to providing impeccable service—a commitment we honor by empowering them to go above and beyond to bring unforgettable moments to life for our guests. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to...

The F&B Commercial Excellence Manager will collaborate operations, marketing, revenue management, IT and finance to improve operational effectiveness and efficiency as viewed through Colleague, Customer and Profitability lenses. Role can be London or Hong Kong based. SevenRooms Conduct a Group-wide baseline SevenRooms utilisation audit by property and...

The Impact of this Role The job position will be involved with global transformation projects with cross-functional teams to ensure the success of the project delivery end to end using agile and relevant frameworks like Scrum. Working closely with IT project managers, technical teams, and business teams in corporate and hotels to: Apply agile framework and...

Job Description:We are seeking a Customer Experience Ambassador to join our team at Kerry Hotel Hong Kong. As a key member of our hospitality team, you will be responsible for creating memorable experiences for our guests through exceptional service and attention to detail.In this role, you will provide updated and relevant information regarding local areas,...

Career Opportunities: Concierge / Concierge Assistant (171350) Requisition ID 171350 - Posted - Hong Kong SAR - Kerry Hotel, Hong Kong - Rooms - Permanent Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including Kowloon Shangri-La, Island...

Career Opportunities: Horizon Club Host (171160) Requisition ID 171160 - Posted - Hong Kong SAR - Island Shangri-La, Hong Kong - Rooms - Permanent Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, including Kowloon Shangri-La, Island Shangri-La, Kerry Hotel Hong Kong, JEN Hong Kong...

Courtyard by Marriott Hong Kong is seeking a talented Customer Service Representative to join our team. As a key member of our hospitality staff, you will be responsible for providing exceptional service to our guests.About the Role:Respond to guest inquiries and resolve issues in a timely and professional manner.Provide information to guests about hotel...

We are looking for a skilled Telephone Operator Assistant to join our Courtyard by Marriott Hong Kong team. As a key member of our hospitality staff, you will be responsible for providing exceptional service to our guests.About the Role:Provide information to guests about hotel amenities and local areas of interest through phone and email...

We are a dynamic and innovative team at Zota Group, and we are looking for a talented Administrative Support Professional to join us in Hong Kong. In this role, you will provide administrative support to ensure the smooth operation of our office.As an Office Assistant, you will be responsible for a variety of tasks, including expenses recording, office...