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Visitor Services Supervisor

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Full time
About the Role

The West Kowloon Cultural District Authority is seeking an experienced Assistant Visitor Services Operations Manager to join our team. This role is responsible for leading the front-of-house team and delivering exceptional visitor experiences at M+.

The successful candidate will have a strong background in hospitality or a related industry, with experience in venue management and customer service. They will be able to work effectively in a fast-paced environment and possess excellent communication and problem-solving skills.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

  • Responsibilities
  • Lead a team to achieve M+ standards and KPIs.
  • Oversee venue operations, including event flows and maintenance.
  • Supervise Visitor Services staff, scheduling, performance management, and training.
  • Establish standard operating procedures for frontline operations.
  • Collaborate with relevant parties on ticketing systems and event planning.