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Visitor Services Supervisor
1 week ago
The West Kowloon Cultural District Authority is seeking an experienced Assistant Visitor Services Operations Manager to join our team. This role is responsible for leading the front-of-house team and delivering exceptional visitor experiences at M+.
The successful candidate will have a strong background in hospitality or a related industry, with experience in venue management and customer service. They will be able to work effectively in a fast-paced environment and possess excellent communication and problem-solving skills.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
- Responsibilities
- Lead a team to achieve M+ standards and KPIs.
- Oversee venue operations, including event flows and maintenance.
- Supervise Visitor Services staff, scheduling, performance management, and training.
- Establish standard operating procedures for frontline operations.
- Collaborate with relevant parties on ticketing systems and event planning.