Visitor Services Operations Manager

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Full time
Assistant Visitor Services Operations Manager

Apply locations: Hong Kong
Time type: Full time
Posted on:
Job requisition id: R5791

M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design, and architecture. We are one of the leading museums of modern and contemporary visual culture in the world, reflecting our unique time and place.

This is a fixed-term contract position with possibility for renewal. You will assist the Manager to lead the team, oversee daily operations, and maintain venues and event flows.

Your responsibilities include:

  • Assisting in achieving M+ standards and KPIs, under compliance with institution safety guidelines.
  • Overseeing day-to-day operations, maintaining all venues and event flows for managing designated venue, and supporting the operations of Information Desk, cloak room, galleries, and lobby area.
  • Supervising Visitor Services staff in the designated venue, including scheduling, performance management, and training to ensure a consistent visitor experience.
  • Establishing standard operating procedures for frontline operations, including safety, cleanliness, screening, event support, general housekeeping, etc.
  • Managing collaboration with parties on regular and special programmes, events, and performances; reviewing and executing venue hire requests.
  • Working closely with other front-line teams to provide a seamless visitor experience, resolving emergency incidents or situations following protocols.
  • Supporting supervisor in collaborating with curatorial teams and the Marketing Department on marketing plans to drive box office sales.
  • Assisting in budget management and providing regular reports for management review.
  • Performing ad hoc duties as assigned.

You should have:

  • A recognised university degree in business management, marketing, hospitality management, or related field.
  • At least 5 years of relevant work experience in the hospitality sector or other relevant industry.
  • Proven front-of-house or customer-facing operations experience, preferably in sizable venues, cinema, or theatre operations.
  • Strong organisational, team-building, time management, and multi-tasking skills.
  • A customer-centric mindset with good relationship management skills, able to communicate effectively with diverse audiences and messages.
  • Good team player, results-driven, and adaptable to change.
  • Solid knowledge of audiovisual workflows, equipment, technology, systems, and software related to screening, event, or venue management.
  • Availability to work evenings, weekends, and public holidays according to the assigned duty roster.
  • Strong interpersonal, verbal, and written communication skills in English and Chinese.


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