Frontline Services Team Lead
3 days ago
We are looking for a skilled Frontline Services Team Lead to join our team at the West Kowloon Cultural District Authority.
This role involves managing day-to-day operations, supervising staff, and implementing standard operating procedures to ensure a high-quality visitor experience.
Key Responsibilities:
- Supervise Visitor Services staff in designated venues, including scheduling, performance management, and training.
- Oversee the establishment and implementation of standard operating procedures for frontline operations.
- Collaborate with curatorial teams and the Marketing, Digital and Customer Experience Department on marketing plans to drive box office sales.
- Assist in budget management and provide regular reports for management review.
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Visitor Experience Coordinator
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