Concierge Team Lead
5 days ago
The Peninsula Hong Kong seeks a talented Concierge Team Lead to provide outstanding service and exceed guests' expectations.
Job Summary:This role involves leading a high-performing Concierge team to deliver exceptional guest experiences and maintain Peninsula service standards.
Key Accountabilities:- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Cultivate relationships with key stakeholders, including guests, colleagues, and external partners.
- Lead by example, demonstrating a commitment to excellence, professionalism, and teamwork.
- Mentor and develop team members, promoting their growth and success.
- Stay up-to-date with industry trends and best practices, applying this knowledge to drive continuous improvement.
Requirements:
- Proven track record of success in a similar role or related field.
- Excellent communication, interpersonal, and leadership skills.
- Strong analytical and problem-solving abilities.
- Knowledge of MS Office and PMS systems.
- Membership in Les Clef d'Or.
About The Peninsula Hong Kong:
Located in the heart of Hong Kong, The Peninsula Hong Kong offers an unforgettable experience for discerning guests. Our legendary hotel combines timeless elegance with modern sophistication, setting a new standard for luxury hospitality.
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