Concierge Team Lead

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hotels Full time

The Peninsula Hong Kong seeks a talented Concierge Team Lead to provide outstanding service and exceed guests' expectations.

Job Summary:

This role involves leading a high-performing Concierge team to deliver exceptional guest experiences and maintain Peninsula service standards.

Key Accountabilities:
  • Develop and implement strategies to enhance guest satisfaction and loyalty.
  • Cultivate relationships with key stakeholders, including guests, colleagues, and external partners.
  • Lead by example, demonstrating a commitment to excellence, professionalism, and teamwork.
  • Mentor and develop team members, promoting their growth and success.
  • Stay up-to-date with industry trends and best practices, applying this knowledge to drive continuous improvement.

Requirements:

  • Proven track record of success in a similar role or related field.
  • Excellent communication, interpersonal, and leadership skills.
  • Strong analytical and problem-solving abilities.
  • Knowledge of MS Office and PMS systems.
  • Membership in Les Clef d'Or.

About The Peninsula Hong Kong:

Located in the heart of Hong Kong, The Peninsula Hong Kong offers an unforgettable experience for discerning guests. Our legendary hotel combines timeless elegance with modern sophistication, setting a new standard for luxury hospitality.



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