Personalised Guest Experience Specialist

1 day ago


Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hotels Full time

We are looking for a charismatic Concierge Team Lead to join our team at The Peninsula Hong Kong.

Key Responsibilities:
  • Build and maintain strong relationships with guests, understanding their needs and preferences.
  • Develop and execute strategies to drive guest satisfaction and loyalty.
  • Lead a high-performing Concierge team, fostering a culture of excellence, professionalism, and teamwork.
  • Mentor and develop team members, promoting their growth and success.
  • Stay up-to-date with industry trends and best practices, applying this knowledge to drive continuous improvement.

Requirements:

  • At least 5 years of relevant hotel experience in Concierge.
  • Excellent command of both spoken and written English and Chinese.
  • Strong leadership, organisational, interpersonal, and communication skills.
  • Knowledge of MS Office and PMS systems.
  • Membership in Les Clef d'Or.

About The Peninsula Hong Kong:

The Peninsula Hong Kong is a renowned hotel located in the heart of Hong Kong. We offer an unforgettable experience for discerning guests, combining timeless elegance with modern sophistication.



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