Retail Experience Specialist

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Part time

About Us

Lululemon Athletica is an innovative performance apparel company that empowers people to live their best lives through yoga, running, training, and other athletic pursuits. Our commitment to innovation, inclusivity, and sustainability drives us to create transformational products and experiences that support our guests in achieving their goals.

The Role of the Educator

The Educator role is the foundation of our success as an organization. Educators are experts in creating a memorable customer experience in our retail stores. They are responsible for engaging with our guests, sharing expert product knowledge, and representing our brand with authenticity and passion.

Key Responsibilities

  • Customer Interaction
    • Deliver exceptional customer service, ensuring a positive and personalized experience for every guest.
    • Assess guest needs to provide tailored solutions for purchases and returns.
    • Share comprehensive product information, highlighting the benefits and value of our products.
    • Manage transactions efficiently, ensuring accuracy and timeliness.
    • Maintain a dynamic presence on the sales floor, engaging with guests and responding to their needs.
    • Address guest concerns and feedback, collaborating with store leadership to resolve issues.
    • Promote local community programs and participate in community initiatives.
  • Team Collaboration
    • Foster a positive and inclusive team environment, embracing diversity and individuality.
    • Build strong relationships with colleagues, promoting open communication and mutual respect.
    • Work collaboratively with team members to achieve common goals and objectives.
  • Operational Tasks
    • Execute product presentation tasks according to company standards.
    • Utilize in-store technology to support operational efficiency and enhance the guest experience.
    • Perform cleaning tasks as needed to maintain store appearance and hygiene.
    • Acknowledge and adhere to safety policies, ensuring a safe work environment.
    • Adhere to applicable policies, procedures, and laws in daily work activities.

Desirable Qualities

  • Inclusion & Diversity: Cultivates an inclusive atmosphere that values diversity.
  • Integrity/Honesty: Exhibits honesty, fairness, and ethics in personal and professional conduct.
  • Guest Experience: Delights in interacting with customers and finding ways to exceed their expectations.
  • Personal Responsibility: Takes ownership of actions, demonstrating dependability and accountability.
  • Self-Awareness: Recognizes the impact of words and actions on others.
  • Collaboration and Teamwork: Effectively works with others to achieve shared goals and objectives.
  • Enthusiasm: Shows genuine enthusiasm for work, seeking opportunities to innovate and improve.


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