Retail Experience Trainer

15 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Hermès Full time
Job Overview

Hermès seeks a highly experienced Retail Training Specialist to join our team in Asia Pacific. As a key member of our retail training team, you will be responsible for delivering high-quality training to enhance the retail experience.

Main Responsibilities:

  • Developing and delivering comprehensive training programs for product, brand culture, customer service skills, and leadership development.
  • Collaborating with regional and global teams to ensure consistency in training delivery.
  • Providing coaching and guidance to store teams to improve service quality and customer satisfaction.
  • Monitoring and evaluating training effectiveness and making recommendations for improvement.

Requirements:

  • Bachelor's degree in Communications or related field.
  • Minimum 5 years' retail training practice experience in luxury brand, high-end fashion, jewelry, and watch retailing industry or similar capacity.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Familiarity with MS office and video editing software.


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