Guest Service Officer

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hyatt Hotels Corporation Full time

If you're looking for a career with our Inclusive Collection, please click here to view job postings.

We are inviting passionate, energetic and devoted talents to join our dynamic team.

What you will do:

  • Provide an excellent and consistent level of service to guests in accordance to the hotel's brand standards in the lobby and Concierge counter.
  • Responsible for full spectrum of duties, including greeting guests, assisting with guests in any plans/arrangement, and providing useful information.
  • Work alongside all teams to ensure an exceptional guest journey from pre-arrival and during the stay, to departure and post-departure.
  • Achieve high levels of guest satisfaction by establishing good rapport with guests, anticipating guests' needs, and providing prompt responses to guests.
Qualifications

What you should have:

  • Preferably with 1 year of working experience in service industries.
  • A great team player who is customer-oriented, attentive, and hospitable.
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