Luxury Guest Services Host

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Group Full time
Company Overview
The Shangri-La Group operates five properties in Hong Kong, offering guests a range of options to suit every need. We are committed to delivering exceptional experiences and investing in the development of our colleagues. With over 42,000 colleagues worldwide, we prioritize colleague engagement and strive for excellence in everything we do.

Job Description
As a Guest Relations Host – Family Experience, you will be responsible for ensuring seamless daily operations and delivering exceptional guest experiences. This includes providing personalized and prompt service to VIP guests, conducting room check-in and guest rooming, and updating the VIP list and guest preferences in GuestPedia. You will also liaise with relevant departments regarding guests' logistical requirements and amenities, and provide F&B services to guests in the Lounge promptly and efficiently.

Requirements
We are looking for someone with a diploma or above in Hospitality Management or other related disciplines, minimum 1 year of experience in luxury brand hotel operation, and knowledge in OPERA system. A strong communication skills, interpersonal skills, and excellent command of spoken English, Cantonese, and Putonghua are also essential. Additionally, experience in Kids Club / Theme Park / Childcare Management environment is an advantage.

Benefits
We offer a supportive work environment and opportunities for career growth and development. All information provided by applicants will be treated in strict confidence and used only for recruitment purposes.

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