Hospitality Expert

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Group Full time
Job Overview
We are seeking a highly skilled and experienced Guest Relations Host – Family Experience to join our team at Island Shangri-La, Hong Kong. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless daily operations.

About Us
The Shangri-La Group is renowned for its distinctive Asian hospitality, operating five Shangri-La properties in Hong Kong. With a commitment to excellence, we prioritize the development of our colleagues through industry-leading learning and growth opportunities. Our success relies on the efforts of over 42,000 colleagues worldwide, who share our passion for delivering memorable experiences to our guests.

Responsibilities
As a Guest Relations Host – Family Experience, your key responsibilities will include:
• Ensuring a smooth and efficient daily operation
• Providing personalized and prompt service to VIP guests from arrival to departure
• Conducting room check-in and guest rooming for designated guests e.g. family suite arrivals/limousine arrivals and SAR arrivals
• Updating the VIP list and guest preferences in GuestPedia to exceed guest expectations
• Liaising with relevant departments regarding guests' logistical requirements and amenities
• Providing F&B services to guests in the Lounge promptly and efficiently
• Performing any other duties as assigned by the Supervisors

Requirements
We are looking for someone with:
• Diploma or above in Hospitality Management or other related disciplines
• Minimum 1 year of experience in luxury brand hotel operation; experience in Kids Club / Theme Park / Childcare Management environment is an advantage
• Knowledge in OPERA system
• Outgoing, customer-oriented and self-motivated individual
• Strong communication skills and interpersonal skills
• Excellent command of spoken English, Cantonese, and Putonghua

Benefits
All information provided by applicants will be treated in strict confidence and used only for recruitment purposes.

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