Luxury Service Representative

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hotel Group Full time

Job Overview

The Luxury Service Representative will be responsible for delivering exceptional service to all guests, ensuring that their stay with us meets their highest expectations.

Main Duties and Responsibilities

  • Take care of the Concierge Desk and provide personalized service to all guests
  • Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage
  • Assist guests with all inquiries in connection with hotel services and facilities, tours, transportation, and restaurant recommendations

Essential Skills and Qualifications

  • High standards of professional manner with exceptional communication, presentation, interpersonal, and problem-solving skills
  • Proficiency in English, Putonghua, and Cantonese


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