Customer Service Representative

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time
Job Description

We are seeking an experienced and skilled Customer Service Representative to join our team at Bank Of China (Hong Kong) Limited. In this role, you will be responsible for handling customer inquiries and requests related to banking products and services.

  • Provide exceptional customer service through inbound and outbound calls, emails, and other communication channels.
  • Deliver quality services to customers by grasping opportunities to cross-sell appropriate banking products and services.
  • Serve as the primary point of contact for customers, addressing their financial needs and providing after-sale services.
  • Assist in implementing business strategies and policies to meet unit development guidelines.
Requirements
  • Degree or above is preferred.
  • Relevant working experience in banking or financial institutions is a definite advantage.
  • Excellent interpersonal and communication skills with good command of English and Chinese in both verbal and written, including Putonghua.
  • Proficient in PC applications such as MS Office and Chinese inputs.


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