Customer Service Coordinator

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Mouser Electronics Full time

About the Role

The Customer Accounts Representative is responsible for providing exceptional service and support to customers, working closely with the Customer Service Team and corporate Customer Accounts Department in Texas, USA. This role involves performing order releases, new account set-ups, credit investigations, and collection contacts.

Key Responsibilities

  • Process credit applications requests from customers, perform credit searches, and offer credit terms and limits according to policy and procedure.
  • Communicate with customers and other departments within Mouser Electronics to resolve account issues, pending orders, invoice discrepancies, and customer accounts reconciliations.
  • Determine customer needs and plan accordingly, making suggestions and pursuing customer account possibilities beyond customer-initiated requests.
  • Work effectively with customers to collect outstanding accounts and communicate with appropriate personnel regarding potential and existing problem accounts.
  • Possess a working knowledge of company policies, procedures, and systems.
  • Understand and work with multiple currencies.


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