Factory Service Coordinator

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Inchcape plc Full time

Fully qualified individuals are sought by Inchcape plc to take up the challenging role of Factory Service Coordinator.

About the Position

This dynamic opportunity requires someone with excellent technical skills and ability to communicate effectively.

Main Responsibilities
  • The successful candidate will engage with OEMs regarding technical queries and update dealerships accordingly.
  • Reporting unresolved cases to management for transparency and clarity is a critical duty.
  • Ensuring safe working practices through effective coordination of safety cases is a vital responsibility.
  • Acting as a knowledgeable product support specialist and providing guidance from factory standards when necessary.
  • Attending international training programs to expand technical knowledge and aiding workshops with proficiency in diagnostic techniques.
  • Implementing uniform diagnosis methods and maintenance practices to guarantee customer satisfaction during vehicle servicing.
  • Collaborating with the factory on the planning and execution of promotional activities, covering production schedules, equipment deployment, and workflow logistics.
  • Maintaining safety protocols for high voltage systems and offering support to the workshop in these areas.
  • Assisting in managing short-term tasks as designated and cooperating with colleagues in identifying defects and resolving operational challenges.
Necessary Attributes
  • Bachelor's or Master's degree in Mechanical Engineering or related field.
  • A minimum of five years' direct work history in the automobile industry.
  • Fluency in English, both in reading and writing.


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