Customer Service Representative
2 days ago
POLA ORBIS Travel Retail Limited, a leading travel retail company based in Hong Kong, is seeking a skilled Customer Service Representative to join their team. As a key member of the customer service department, this individual will be responsible for processing orders, coordinating with customers and brand partners, managing shipment schedules, and addressing inquiries related to shipments and product information.
The ideal candidate will have at least 2 years of experience in commercial/sales admin/customer service, with a strong background in customer order processing and shipment follow-up. They will be proficient in Office apps, particularly Outlook and Excel, and possess excellent communication skills. A good command of spoken and written English, Cantonese, and Mandarin is also essential.
Key Responsibilities:
- Process orders and manage shipment schedules
- Coordinate with customers and brand partners
- Address inquiries related to shipments and product information
- Maintain documentation and resolve order-related issues
Requirements:
- Diploma or above in a related discipline
- At least 2 years of experience in commercial/sales admin/customer service
- Familiar with customer order processing and shipment follow-up
- Independent, organized, attention to detail, good communication skill
- Proficient in Office apps, particularly Outlook and Excel
- Good command of spoken and written English, Cantonese, and Mandarin
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