Customer Accounts Representative

3 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Mouser Electronics Full time

SCOPE

Customer Accounts Representatives are responsible for working closely with the Customer Service Team as well as the corporate Customer Accounts Department in Texas, USA and regional Customer Accounts Departments to provide customers with the best possible service and support.

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

  • Performs order releases, new account set ups, credit investigations, and collection contacts. Provides credit information to customers within specified deadlines.
  • Provides company credit services via telephone, internet, email, mail and fax. Meets specified credit department objectives.
  • Processes credit applications requests from customers, performs credit search, and offers customers credit terms and limits according to policy and procedure.
  • Communicates with customers and other departments within Mouser to resolve account issues, pending orders, invoice discrepancies, and customer accounts reconciliations.
  • Processes Service Orders.
  • Submits EDI and portal invoices to customers' designated paths.
  • Determines customer needs and plans. Makes suggestions and pursues customer account possibilities beyond customer initiated requests.
  • Processes customer orders through credit processes to meet customer requirements, verifies customer orders are processed through credit correctly.
  • Works effectively with customers to collect outstanding accounts and communicates with appropriate personnel regarding potential and existing problem accounts.
  • Possesses and is familiar with working knowledge of company policies, procedures, and systems.
  • Understands and correctly works with multiple currencies.
  • Ability to spend the majority of time on the phone collecting past due invoices.
  • Ability to clear the credit on accounts.
  • Recommends accounts for Final Demand Letter and Referrals.
  • Assists in the demonstration of daily work to new members during training.
  • Gratifies and astonishes customers with service excellence.
  • Other duties as assigned.

SKILLS & CERTIFICATIONS

  • PC experience in a Microsoft Windows environment, proficient with internet, email, Microsoft Word, Excel, Outlook, and other software.
  • Professional verbal and written communication skills in English and Native language. Additional languages may be required.

JOB LEVELS

Customer Accounts Representative I

  • Core Accountabilities

Requirements

  • Basic Qualifications
  • 0 years working experience.

Customer Accounts Representative II

  • Core Accountabilities
  • Assists manager members to demonstrate working process during training of new data entry staff.

Requirements

  • Basic Qualifications
  • 2+ years working experience required. For internal candidates, experience can be a combination of internal and external experience.

Customer Accounts Representative III

  • Core Accountabilities
  • Assists manager members to demonstrate working process during training of new data entry staff.
  • Makes necessary suggestions to assist the improvement of non-efficient processes.

Requirements

  • Basic Qualifications
  • 4+ years working experience required. For internal candidates, experience can be a combination of internal and external experience.

Senior Customer Accounts Representative

  • Core Accountabilities
  • Assists manager members to demonstrate working process during training of new data entry staff.
  • Responds effectively to very demanding inquiries and complaints.
  • Makes necessary suggestions to assist the improvement of non-efficient processes.
  • Demonstrates effective time management skills.
  • Well organized and able to prioritize and manage multiple tasks.
  • Supports and participates in company total quality process.
  • Assists manager to coach and review Data Entry – Customer Accounts works as required.
  • Team subject matter expert.

Requirements

  • Basic Qualifications
  • 6+ years working experience required.
  • Internal candidates: Experience can be a combination of internal and external experience. Minimum Highly Effective performance in current role.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

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Category: Finance/Accounting

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