Customer Support Representative
3 days ago
At Wonder, we provide a leading payments gateway and FinTech platform for merchants in Asia Pacific.
Our MissionWe empower any merchant to get paid effortlessly through our innovative solutions.
Job DescriptionWe are seeking an Entry-Level Customer Service Specialist to join our team. As a key member of our customer service department, you will be responsible for responding to customer inquiries via phone, email, and in-person.
Responsibilities:- Respond to customer inquiries in a timely and professional manner.
- Provide accurate information about products and services.
- Handle customer complaints and resolve issues efficiently.
- Process orders, returns, and exchanges.
- Maintain and update customer records in the database.
We offer a competitive base package, opportunity to take full ownership of a vertical, flat and open work culture, international team environment, group medical insurance, and birthday leave.
RequirementsTo succeed in this role, you should have:
- High school diploma or equivalent.
- Previous experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Proficiency in using customer service software and databases.
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