Customer Support Representative

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Wonder Full time

At Wonder, we provide a leading payments gateway and FinTech platform for merchants in Asia Pacific.

Our Mission

We empower any merchant to get paid effortlessly through our innovative solutions.

Job Description

We are seeking an Entry-Level Customer Service Specialist to join our team. As a key member of our customer service department, you will be responsible for responding to customer inquiries via phone, email, and in-person.

Responsibilities:
  • Respond to customer inquiries in a timely and professional manner.
  • Provide accurate information about products and services.
  • Handle customer complaints and resolve issues efficiently.
  • Process orders, returns, and exchanges.
  • Maintain and update customer records in the database.

We offer a competitive base package, opportunity to take full ownership of a vertical, flat and open work culture, international team environment, group medical insurance, and birthday leave.

Requirements

To succeed in this role, you should have:

  • High school diploma or equivalent.
  • Previous experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Proficiency in using customer service software and databases.


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