Customer Service Representative for Sustainable Development

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

About AIA International Limited

We are committed to creating a healthier, more sustainable future for everyone. Our vision is to help a billion people live Healthier, Longer, Better Lives by 2030.

To achieve this goal, we need ambitious individuals who believe in making a positive impact on society. If you share our passion for sustainability and customer-centric service, we encourage you to read on.

About the Role

This Customer Service Representative will play a crucial role in handling customer inquiries and complaints related to our operations. The successful candidate will be responsible for resolving issues efficiently and effectively, ensuring excellent customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries and complaints via phone, email, or other channels
  • Document all interactions in our system to ensure accurate tracking and follow-up
  • Work closely with internal stakeholders to resolve complex issues and improve service quality
  • Maintain up-to-date knowledge of company policies and procedures to provide accurate information to customers
  • Collaborate with team members to achieve common goals and objectives

Requirements:

  • Secondary education graduate with at least 4 years of working experience
  • Candidates with higher academic qualifications or more relevant working experience may be considered
  • Minimum 2-3 years of experience in insurance, customer service, or hotline services
  • Hands-on experience in customer service and problem-solving
  • Familiarity with basic insurance concepts and regulations is an advantage

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package
  • The chance to make a meaningful impact on our customers' lives

Language Code: en



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