Customer Service Representative
6 days ago
About Us
">BCT Group - BCT Financial Ltd & Bank Consortium Trust Co Ltd is a leading financial services and pension funds company. Our mission is to provide exceptional customer service and support.
">Job Description
">- ">
- We are seeking an experienced Customer Service Representative to join our team. As a key member of our customer care team, you will be responsible for investigating and resolving customer complaints in a timely and professional manner.">
- You will work closely with our internal teams to ensure that customer issues are addressed promptly and effectively.">
- Your primary focus will be on providing excellent customer service, ensuring that customers receive a high level of satisfaction with our products and services.">
- You will also be responsible for maintaining accurate records of all complaints and resolutions, as well as analyzing complaint trends and outcomes to identify areas for improvement.">
Required Skills and Qualifications
">- ">
- Bachelor's degree holder in business discipline or related field.">
- 5 years of relevant work experience in complaint handling and related roles in the pension or finance industry.">
- Strong customer service experience with at least 2 years of work experience in coaching or supervisory roles.">
- Excellent communication skills and telephone manner with a customer-centric mindset.">
- Excellent written skills in both English and Chinese.">
- Proficiency in spoken English, Cantonese, and Mandarin.">
Benefits
">We offer a competitive salary package, including a range of benefits such as medical insurance, retirement plan, and paid time off.
">Others
">This role requires a self-motivated and organized individual who can work independently with minimal supervision.
">The ideal candidate will have a strong passion for customer service and a commitment to delivering exceptional results.
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