Customer Service Representative

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hyatt Hotels Corporation Full time

At Hyatt Hotels Corporation, we are looking for a Customer Service Representative to join our dynamic team.

The ideal candidate will provide exceptional service to guests in the lobby and Concierge counter, ensuring a seamless experience throughout their stay.

Responsibilities include greeting guests, assisting with plans and arrangements, and providing valuable information.

  • Provide consistent levels of service to guests, meeting hotel brand standards.
  • Work collaboratively with teams to deliver an exceptional guest journey from pre-arrival to departure.

Achieving high levels of guest satisfaction is crucial, requiring good rapport-building skills, anticipation of guests' needs, and prompt responses.

We seek a customer-oriented individual with 1 year of working experience in service industries.



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