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Customer Services Officer

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China BOC Group Life Assurance Company Limited Full time
Customer Services Officer (1-Year contract)

The incumbent will be responsible for handling enquiries and feedback from customers and bank representatives, delivering quality customer service.

Job Requirements:

  • Diploma or above (holding professional insurance qualification (e.g. IIQE, FLMI) is definitely an advantage)
  • 1 year working experience in life insurance with solid customer relationship management experience
  • Excellent customer-service mindset with effective interpersonal and communication skills
  • Good team player, able to work independently, and willing to work overtime
  • Positive, attentive to details, and good organizing skills
  • Conversant with MS Word, Excel, and Chinese Word Processing
  • Proficient in spoken and written English and Chinese
  • Preference will be given to candidates with good command of spoken Mandarin; proficiency in other Chinese dialects will be an asset

We offer a 5-day work week, an attractive remuneration package, and excellent training and development opportunities. Interested parties please apply with a full resume including expected salary to: The Human Resources Department, BOC Group Life Assurance Company Limited, 13/F, 1111 King's Road, Taikoo Shing, Hong Kong or e-mail to:

(Data collected will be used for recruitment purposes only.)

Seniority Level: Entry level

Employment Type: Contract

Job Function: Customer Service

Industries: Insurance

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