Credit Services Representative

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Mouser Electronics Full time
About the Position

The Customer Accounts Representative III role is a senior-level position that requires 4+ years of working experience. As a representative, you will be responsible for performing various tasks, including order releases, new account set ups, and credit investigations.

You will work closely with the Customer Service Team and the corporate Customer Accounts Department in Texas, USA, to provide exceptional service to customers. This role involves meeting specified credit department objectives, communicating with customers and other departments within Mouser to resolve account issues, and making necessary suggestions to assist the improvement of non-efficient processes.

Key Responsibilities
  • Assist manager members to demonstrate working process during training of new data entry staff.
  • Makes necessary suggestions to assist the improvement of non-efficient processes.
Requirements
  • Possess a working knowledge of company policies, procedures, and systems.
  • Understand and correctly work with multiple currencies.
  • Able to spend the majority of time on the phone collecting past due invoices and clearing credit on accounts.


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