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Service Hotline Representative

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China PrimeCredit Limited Full time
About the Role
">">We are seeking a highly skilled and experienced customer service professional to join our team as a Customer Service Officer. In this role, you will be responsible for providing exceptional service to our customers via phone and live chat. You will handle customer inquiries and requests related to credit cards and personal loans, and provide professional assistance and support to customers.
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About Us
">">PrimeCredit Limited is a leading financial services provider in the industry. We are committed to delivering exceptional service and building long-term relationships with our customers. Our company culture values innovation, teamwork, and customer satisfaction.
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Responsibilities
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  • Handle customer inquiries and requests related to credit cards and personal loans.
  • Provide professional assistance and support to customers via phone and live chat.
  • Collaborate with internal teams to resolve customer issues efficiently.

Requirements
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  • Form 5 / DSE graduate or above.
  • At least 2 years' relevant working experience in consumer finance / retail banking industry.
  • Shift duty is required.
  • Proficient in both spoken & written English & Chinese.

What We Offer
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  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.