Senior Customer Experience Specialist

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

We are looking for an experienced Senior Customer Care Representative to join our team at Mass Transit Railway.

About the Role

The successful candidate will be responsible for handling customer enquiries, complaints, and escalated cases via the MTR hotline. They will also provide training, offer advice and support to team members, monitor daily hotline duties, prepare regular reports, and handle administrative tasks of the team.

Key Responsibilities
  1. Handle customer calls and respond to their inquiries in a professional and courteous manner.
  2. Escalate complex issues to management as required.
  3. Provide training and guidance to team members on customer service best practices.
  4. Conduct hospital visits or make phone calls to injured passengers to express care and concern on behalf of the Corporation.
Requirements and Qualifications
  • A minimum of 5 years' relevant experience in customer service or a related field.
  • Strong interpersonal and communication skills with good command of written and spoken English and Chinese.
  • Proficiency in Chinese word processing.
  • Grade E / Level 2 / "Attained" or above in 5 subjects in HKCEE / HKDSE, including English and Chinese Languages.


  • Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Part time

    Job SummaryThe Customer Experience Specialist role at Lululemon Athletica is designed to provide exceptional customer service, educate guests on our products, and foster a positive store experience. As a key member of our sales team, you will be responsible for engaging with customers, building relationships, and driving sales growth.


  • Hong Kong, Central and Western District, Hong Kong SAR China Abercrombie & Fitch Co. Full time

    About the Position: We are seeking a talented and motivated Customer Experience Specialist to join our team in Harbour City. As a key member of our sales floor, you will be responsible for delivering an exceptional customer experience, building strong relationships with customers, and driving sales growth through your passion and product knowledge.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Aspire Lifestyles Full time

    About UsAspire Lifestyles is a global leader in premium concierge and affluent services. We empower companies to drive loyalty and create value in their customer portfolios. Your RoleAs a Customer Experience Specialist, you will develop strong relationships with customers, provide innovative solutions, and represent our clients' brands in a professional...


  • Hong Kong, Central and Western District, Hong Kong SAR China 180C Limited Full time

    As a leader in technology-driven solutions, 180C Limited is poised to revolutionize the way businesses interact with their customers. We're looking for a talented Technical Customer Experience Specialist to join our team in Hong Kong SAR.In this pivotal role, you'll be responsible for providing world-class customer support across various channels. Your...


  • Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Full time

    Job DescriptionWe are seeking an Education Specialist to join our retail team. As an educator, you will be responsible for engaging with customers, providing top-quality product education, and representing our brand values. This role requires excellent communication skills, product knowledge, and a passion for customer service.


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    At Bank Of China (Hong Kong) Limited, we are seeking a Customer Service Specialist to join our team.About the RoleThis role is responsible for providing exceptional customer service to meet and exceed customer expectations.Main ResponsibilitiesGreet customers in a timely and friendly manner, assist with inquiries, and promote a positive customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Job OverviewDBS Bank (Hong Kong) Limited is a leading financial institution that provides corporate customers with a full range of commercial banking products and services. As a Senior Manager Customer Experience, you will play a crucial role in fostering business development and ensuring delivery of quality customer experience to IBG customers.About the...


  • Hong Kong, Central and Western District, Hong Kong SAR China 180C Limited Full time

    180C Limited aims to build a better tomorrow with technology by blending innovative ideas, smart technology, and valuable experience to create sustainable solutions. Our ability to identify, manage and deliver solutions tailored to each client's needs allows the company to attract and retain new clients. We operate with a strong passion for creating...


  • Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

    About the RoleWe are looking for a highly skilled HIGH SPEED RAIL CUSTOMER EXPERIENCE SPECIALIST to join our team.The successful candidate will be responsible for delivering exceptional customer experiences across all touchpoints, from initial contact to post-journey evaluation.Key Responsibilities:Develop and implement customer engagement strategies to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Abercrombie & Fitch Co. Full time

    The Brand Representative associate at Abercrombie & Fitch Co. is a customer-focused role that requires a helpful, outgoing, and stylish individual who can create an exceptional shopping experience.Key responsibilities include:Making customers #1 by providing excellent customer serviceUpholding the company's culture and valuesKnowing the product inside and...


  • Hong Kong, Central and Western District, Hong Kong SAR China 180C Limited Full time

    180C Limited aims to build a better tomorrow with technology by blending innovative ideas, smart technology, and valuable experience to create sustainable solutions. Our ability to identify, manage and deliver solutions tailored to each client's needs allows the company to attract and retain new clients. We operate with a strong passion for creating...


  • Hong Kong, Central and Western District, Hong Kong SAR China BOC Group Life Assurance Company Limited Full time

    The Customer Services Manager plays a pivotal role in supervising the daily operation of our hotline team. This involves providing high-quality and timely services to customers, both internal and external, across various distribution channels.This position requires a strong leader who can assist in initiatives aligned with the company's strategic development...


  • Hong Kong, Central and Western District, Hong Kong SAR China Abercrombie & Fitch Co. Full time

    About the JobThe Brand Representative associate plays a vital role in providing great customer service by anticipating and responding to customer needs. This involves being outgoing, stylish, and helpful while maintaining a keen awareness of the store environment.An ideal candidate should be able to initiate conversations, connect with customers, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Part time

    Job OverviewWe are seeking an experienced educator to join our retail team. As an educator, you will play a critical role in creating a world-class customer experience by providing guests with expert product knowledge and personalized service. You will be responsible for staying up-to-date on product information, promoting our brand, and contributing to a...


  • Hong Kong, Central and Western District, Hong Kong SAR China Alibaba Cloud Full time

    Unlocking Business Potential with Alibaba CloudAs a Senior Customer Success Specialist at Alibaba Cloud, you will be responsible for driving business growth by identifying new opportunities, building strong relationships with customers, and delivering exceptional customer experiences. This is a challenging and rewarding role that requires a unique blend of...


  • Hong Kong, Central and Western District, Hong Kong SAR China dynaTrace software GmbH Full time

    About the PositionWe are seeking an experienced Senior Customer Success Engineer to join our team at Dynatrace. As a key member of our account team, you will work closely with customers to define their strategic roadmaps and provide guidance on achieving their desired business outcomes.As a trusted advisor, you will have a deep understanding of our...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Job DescriptionAs a Lounge Ambassador, you will be the face of Cathay Pacific Airways Limited, delivering exceptional service to our customers in a luxurious lounge environment. Your warm and professional demeanor will make every moment memorable for our guests.Key ResponsibilitiesProvide personalized assistance to customers, anticipating their needs and...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    About UsDBS Bank (Hong Kong) Limited is a leading financial institution in the region, providing corporate customers with a full range of commercial banking products and services.Job DescriptionWe are seeking a highly motivated Customer Experience Journey Specialist to join our Institutional Banking Group. As a key member of our team, you will be responsible...


  • Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

    Job DescriptionThe Mass Transit Railway is seeking a highly skilled Senior Customer Care Representative to join our team. As a key member of our customer service department, you will be responsible for handling customer enquiries, complaints, and escalated cases via our hotline.ResponsibilitiesProvide exceptional customer service through effective...


  • Hong Kong, Central and Western District, Hong Kong SAR China Under Armour, Inc Full time

    About the RoleThis Sales Associate position offers an exciting opportunity to join the Under Armour team and contribute to the success of our retail stores. As a key member of the sales team, you will play a vital role in providing an exceptional customer experience, driving sales growth, and upholding Under Armour's brand values. If you're passionate about...