Customer Experience Manager
5 days ago
The Mass Transit Railway is seeking a highly skilled Senior Customer Care Representative to join our team. As a key member of our customer service department, you will be responsible for handling customer enquiries, complaints, and escalated cases via our hotline.
Responsibilities- Provide exceptional customer service through effective communication and problem-solving skills.
- Monitor daily hotline duties, prepare regular reports, and handle administrative tasks of the team.
- Notify management on sensitive issues or other cases received via hotline that require special attention.
- Conduct hospital visits or make phone calls to injured passengers to express care and concern on behalf of the Corporation.
- A minimum of 5 years' relevant experience in the customer service industry.
- Strong interpersonal and communication skills with good command of written and spoken English and Chinese.
- Proficiency in Chinese word processing.
- Grade E / Level 2 / "Attained" or above in 5 subjects in HKCEE / HKDSE, including English and Chinese Languages.
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Customer Experience Manager
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China BOC Group Life Assurance Company Limited Full timeThe Customer Services Manager plays a pivotal role in supervising the daily operation of our hotline team. This involves providing high-quality and timely services to customers, both internal and external, across various distribution channels.This position requires a strong leader who can assist in initiatives aligned with the company's strategic development...
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Customer Experience Manager
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China dentsu Full timeCompany Overview:Merkle, a leading customer experience transformation partner to Fortune 1000 companies, is dedicated to enhancing brand loyalty and competitive advantage through exceptional customer experiences. With a global workforce exceeding 14,000 professionals, Merkle drives hyper-personalization and digital transformation for clients across multiple...
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Digital Customer Experience Manager
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Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full timeCrypto.com is a leading digital asset exchange that requires a skilled Crm MarTech Project Manager to oversee the implementation of customer data platforms (CDP) across retention, acquisition, experimentation, and data visualization tools. The successful candidate will work closely with cross-functional teams to enhance customer experience and retention...
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Customer Experience Associate
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeAt Bank Of China (Hong Kong) Limited, we are seeking a Customer Service Specialist to join our team.About the RoleThis role is responsible for providing exceptional customer service to meet and exceed customer expectations.Main ResponsibilitiesGreet customers in a timely and friendly manner, assist with inquiries, and promote a positive customer...
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Customer Experience Lead
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full timeAbout Hang Seng Bank LimitedHang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and dedicated to providing best-in-class products and services to its customers.Our Commitment to ExcellenceWe strive to attract high-calibre talent by offering a dynamic working environment, good career development...
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VP (Customer Experience)
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Assistant Manager, Customer Experience
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Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full timeJob description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good...
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Customer Experience Strategist
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China dynaTrace software GmbH Full timeAbout the PositionWe are seeking an experienced Senior Customer Success Engineer to join our team at Dynatrace. As a key member of our account team, you will work closely with customers to define their strategic roadmaps and provide guidance on achieving their desired business outcomes.As a trusted advisor, you will have a deep understanding of our...
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Customer Experience Professional
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Customer Experience Advocate
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Airline Customer Experience Manager
2 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeJob Description:In this role, you will play a vital part in ensuring that our customers receive exceptional service at the lounge. This involves demonstrating thoughtfulness, being progressive in your approach, and showcasing a 'can-do spirit' to create memorable experiences for our valued patrons.Key Responsibilities:Deliver top-notch customer service with...
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Customer Experience Specialist
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Abercrombie & Fitch Co. Full timeAbout the Position: We are seeking a talented and motivated Customer Experience Specialist to join our team in Harbour City. As a key member of our sales floor, you will be responsible for delivering an exceptional customer experience, building strong relationships with customers, and driving sales growth through your passion and product knowledge.Key...
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Customer Experience Specialist
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Part timeJob SummaryThe Customer Experience Specialist role at Lululemon Athletica is designed to provide exceptional customer service, educate guests on our products, and foster a positive store experience. As a key member of our sales team, you will be responsible for engaging with customers, building relationships, and driving sales growth.
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Customer Experience Specialist
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Aspire Lifestyles Full timeAbout UsAspire Lifestyles is a global leader in premium concierge and affluent services. We empower companies to drive loyalty and create value in their customer portfolios. Your RoleAs a Customer Experience Specialist, you will develop strong relationships with customers, provide innovative solutions, and represent our clients' brands in a professional...
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Customer Experience Associate
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Full timeThe West Kowloon Cultural District Authority is seeking a Customer Experience Associate to join our team at Hong Kong International Airport.As a Customer Experience Associate, you will be responsible for delivering excellent customer service to walk-in customers and maximizing sales in our Pop-up Store. You will also assist in the set-up of the store, handle...
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Customer Experience Specialist
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Under Armour, Inc Full timeAbout the RoleThis Sales Associate position offers an exciting opportunity to join the Under Armour team and contribute to the success of our retail stores. As a key member of the sales team, you will play a vital role in providing an exceptional customer experience, driving sales growth, and upholding Under Armour's brand values. If you're passionate about...
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Customer Experience Representative
1 hour ago
Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Part timeJob DescriptionThe role of a Part Time Educator at Lululemon Athletica is to create world-class customer service in our retail stores. As an Educator, you will be responsible for engaging with our guests, sharing top-quality product education, and speaking authentically about our community and culture.Key ResponsibilitiesGuest (i.e., Customer) Experience:...
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Financial Services Manager
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeJob Description:We are seeking a highly skilled Banking Manager to join our team at Bank of China (Hong Kong) Limited. As a key member of our retail banking operations, you will be responsible for delivering exceptional customer service and driving sales growth through strategic cross-selling opportunities.Key Responsibilities:Customer Service: Provide...
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Customer Experience Representative
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeJob DescriptionAs a Customer Services Officer, your primary responsibilities will include:Providing exceptional customer service at airport locations such as check-in counters, departure and arrival areas, and designated pre-flight registration locations.Delivering a seamless airport experience to our passengers, ensuring their needs are met promptly and...
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Customer Experience Expert
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Part timeRequired Skills and QualificationsTo excel in this role, you should possess excellent communication skills, be able to work effectively in a team environment, and have a passion for delivering exceptional customer experiences. You should also be flexible and willing to adapt to changing priorities and demands.