Customer Experience Professional
7 days ago
We empower every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. Our vision is to support even more people - including our own - to live Healthier, Longer, Better Lives.
Job DescriptionWe are seeking a Customer Service Ambassador to join our Wealth Select Centre & Customer Service Centre in Hong Kong. As a Customer Service Ambassador, you will be responsible for serving customers and agents by addressing their enquiries, requests, complaints, and MCV verifications.
- Provide prompt and accurate services, policy information, and professional advice to customers.
- Manage and resolve customer problems and elevated customer complaints.
- Handle special requests relating to policy matters.
- Collaborate with Premium Collection and Underwriting departments to provide one-stop MCV verification service.
- Support case monitoring and investigation.
- Provide quality services to customers and continuously identify areas for improvement.
- Collect customer feedback and report operation problems to the Centre Head.
To be considered for this role, you must have:
- A university/college graduate with 4-5 years' relevant experience or Form Five plus at least 7-8 years' working experience.
- Solid knowledge of life insurance.
- Excellent communication and interpersonal skills.
- Passionate about providing excellent customer service and driven by personal motivation.
- Open to changes and challenges.
- Proficient in both spoken and written English and Chinese, including Mandarin.
- Relevant license required for regulated activities.
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