Customer Experience Strategist
3 days ago
About the Position
We are seeking an experienced Senior Customer Success Engineer to join our team at Dynatrace. As a key member of our account team, you will work closely with customers to define their strategic roadmaps and provide guidance on achieving their desired business outcomes.
As a trusted advisor, you will have a deep understanding of our customers' infrastructure, architecture, and business requirements. You will provide expert guidance on implementing Dynatrace products and services, and collaborate with cross-functional teams to ensure seamless delivery.
Key Responsibilities
- Develop and implement strategic plans to achieve customer success and growth.
- Collaborate with cross-functional teams to deliver exceptional customer experiences.
- Provide thought leadership on industry trends and best practices.
- Mentor and develop junior team members.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.
- 4+ years of experience working with large enterprise customers, including executive leadership.
- Demonstrated ability in leadership, mentorship, and organizational behavior.
- A track record of going above and beyond for your team and customers.
- Ability to manage executive relationships and discussions (VP/CxO).
- Exceptional English written and verbal communications skills, as well as organizational and teamwork skills.
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