High Speed Rail Customer Experience Specialist
6 days ago
We are looking for a highly skilled HIGH SPEED RAIL CUSTOMER EXPERIENCE SPECIALIST to join our team.
The successful candidate will be responsible for delivering exceptional customer experiences across all touchpoints, from initial contact to post-journey evaluation.
Key Responsibilities:
- Develop and implement customer engagement strategies to drive loyalty and retention.
- Collaborate with internal stakeholders to ensure seamless customer journey.
- Conduct regular feedback sessions to identify areas for improvement.
Requirements:
- A minimum of 2 years' experience in customer-facing roles.
- Strong communication and interpersonal skills.
- Ability to work under pressure and meet deadlines.
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Station Supervisor
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High Speed Rail Station Coordinator
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob OverviewThe Mass Transit Railway is seeking a highly skilled and experienced individual to join our team as a High Speed Rail Station Coordinator. This role involves overseeing the day-to-day operations of our high-speed rail stations, ensuring that all aspects of station management are running smoothly.Main Responsibilities:Coordinating the activities...
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Station Officer-High Speed Rail Team Member
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High Speed Rail Station Officer
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob Overview:Role SummaryThe Mass Transit Railway (MTR) is seeking a highly skilled and motivated individual to fill the role of Station Officer-High Speed Rail. As a key member of our team, you will be responsible for ensuring the smooth operation of our high-speed rail services.About the Role:This is an exciting opportunity to work in a fast-paced...
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High Speed Rail Maintenance Team Leader
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob RoleAbout the RoleWe are seeking an experienced maintenance professional to join our High Speed Rail Maintenance Team as a leader.The successful candidate will be responsible for managing a team of tradesmen to ensure the smooth operation of station systems and equipment.Key ResponsibilitiesLead a team of tradesmen to perform maintenance works on station...
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Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob Description - Technician - Front Line Maintenance Team (High Speed Rail) (Ref: 240001PW) (240001PW) Technician - Front Line Maintenance Team (High Speed Rail) (Ref: 240001PW) Responsibilities Lead a small team of Tradesmen to perform maintenance works for all station systems/equipment in stations and ancillary buildings in High Speed Rail Prioritise and...
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Mass Transit Rail Customer Service Officer
1 week ago
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Station Officer-High Speed Rail
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob Description - Station Officer-High Speed Rail (Ref: 25000002)ResponsibilitiesPerform station duties such as platform supervision, train service recovery, station inspection and crowd control.Operate Customer Service Centre and handle Automatic Fare Collection system and equipment.Provide world-class customer services in accordance with the service...
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Customer Experience Officer for High Speed Rail
14 hours ago
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Customer Service Supervisor
3 days ago
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Mass Transit Railways Customer Service Liaison
18 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob DescriptionCompany OverviewAt Mass Transit Railway, we are committed to delivering exceptional customer experiences across our high-speed rail network. As a Customer Engagement Officer, you will play a vital role in ensuring that our customers receive top-notch service and support.
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Installation Specialist
1 week ago
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Customer Service Coordinator High Speed Rail
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeAbout the RoleThe successful candidate will be responsible for managing the day-to-day operations of our Customer Caring and Engagement team, providing quality customer services to visitors, passengers, and VIPs. This includes assisting in organizing customer service activities and campaigns, coordinating onsite arrangements, conducting local surveys, and...
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High Speed Rail Operations Professional
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Graduate Technical Lead
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Hong Kong, Central and Western District, Hong Kong SAR China Hitachi Rail Full timeAs a Graduate Technical Lead, you will be responsible for leading a team of graduate engineers in the development of rail systems. This is an excellent opportunity to gain industry experience while contributing to the growth and success of Hitachi Rail.In this role, you will be responsible for mentoring and guiding your team members to achieve their full...
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Transportation Services Coordinator
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Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeWe are looking for an experienced Station Officer-High Speed Rail to join our team at Mass Transit Railway. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our high-speed rail services.Main Responsibilities:Ensuring platform safety and efficiency.Managing customer service...
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Railway Systems Engineer
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Hong Kong, Central and Western District, Hong Kong SAR China Hitachi Rail Full timeHong Kong, China is home to Hitachi Rail's regional office, where we develop and deliver cutting-edge rail solutions for the Asian market. As a Railway Systems Engineer, you will play a crucial role in shaping the future of transportation infrastructure in the region.This is an exciting opportunity to work on complex projects, collaborating with experienced...
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