Station Officer-High Speed Rail
3 days ago
Job Description - Station Officer-High Speed Rail (Ref: 25000002)
Responsibilities- Perform station duties such as platform supervision, train service recovery, station inspection and crowd control.
- Operate Customer Service Centre and handle Automatic Fare Collection system and equipment.
- Provide world-class customer services in accordance with the service standards and targets.
- Grade E / Level 2 / "Attained" or above in 5 subjects of HKCEE / HKDSE (including English and Chinese Languages).
- A minimum of 2 year's work experience, preferably gained in travel or hospitality industries.
- Proficient in English, Cantonese and Putonghua, with knowledge of simplified Chinese characters.
- Effective and empathetic communication skills and strong customer-centric mind-set.
- Possession of a valid travel document to the Mainland of China.
- Required to perform shift duties on irregular patterns of hours with an estimated average monthly income of HK$22,000 (including the shift duty related allowance*, laundry allowance, 13th month pay and annual discretionary award).
- Reporting for duty during adverse weather will be eligible for related allowances.
- The above position offers a Joining Bonus of HK$12,000, subject to the terms and conditions of the relevant programme.
*subject to actual shift duties performed
ApplicationsYou are invited to apply online via http://www.mtr.com.hk/mtr_job_en or send in your CV stating the position (with reference number) you are applying for by mail to Human Resource Management Department, MTR Corporation, G.P.O. Box 9916, Hong Kong on or before 30 June 2025.
All information provided by applicants will be treated in strict confidence and used for recruitment purpose only. All personal data of unsuccessful applicants will be retained for 12 months for future recruitment purpose and will then be destroyed.
#J-18808-Ljbffr-
High Speed Rail Station Manager
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeAbout the RoleWe are seeking a highly motivated and experienced individual to fill the position of Station Officer-High Speed Rail at the Mass Transit Railway. This role involves overseeing station operations, providing customer services, and ensuring the smooth execution of rail services.Responsibilities and RequirementsStation Operations: Perform station...
-
Station Duty Officer
7 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob Description: As a Station Officer-High Speed Rail, you will play a vital role in ensuring the smooth operation of our high-speed rail stations. Your primary responsibilities will include:Supervising platform activities and maintaining a safe and efficient environmentProviding exceptional customer service and resolving issues promptlyOperating the...
-
High Speed Rail Station Manager
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeAbout the RoleAs a key member of the Mass Transit Railway team, you will be responsible for ensuring the smooth operation of our high-speed rail stations. This role involves supervising platform duties, train service recovery, station inspections, and crowd control. You will also be required to operate the Customer Service Centre and handle the Automatic...
-
High Speed Rail Customer Service Manager
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeRole SummaryWe are looking for a highly skilled individual to join our team as a High Speed Rail Customer Service Manager. This role will be responsible for delivering exceptional customer experiences at our High Speed Rail stations.Key Responsibilities:Develop and implement strategies to enhance customer satisfaction and engagement.Collaborate with internal...
-
Station Officer
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeCompany OverviewMTR Corporation is a leading transport service provider in Hong Kong, connecting people and communities through its extensive network of rail services.SalaryThe salary for this position is HK$22,000 per month, including shift duty related allowance, laundry allowance, 13th month pay, and annual discretionary award.Job DescriptionWe are...
-
High Speed Rail Engagement Professional
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeMass Transit Railway is committed to providing exceptional customer experiences and we are seeking a skilled professional to join our team as a Customer Engagement Officer.About UsWe are a leading transportation company that operates high speed rail services in Hong Kong.Job DescriptionThe successful candidate will be responsible for managing the operations...
-
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob SummaryWe are looking for a highly skilled and experienced Station Officer to join our team at Mass Transit Railway. As a Station Officer, you will be responsible for ensuring the smooth operation of our stations, providing excellent customer service, and working closely with colleagues to achieve our goals.Key ResponsibilitiesPerform station duties such...
-
Mass Transit Rail Services Coordinator
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeRole SummaryThe Mass Transit Railway is looking for a skilled and dedicated individual to join our team as a Station Officer-High Speed Rail. In this role, you will be responsible for providing customer services, operating the Customer Service Centre, and performing various station duties.Main ResponsibilitiesProvide exceptional customer services in...
-
Railway Operations Officer
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob OverviewThe Mass Transit Railway is seeking a highly skilled and dedicated individual to fill the role of Station Officer-High Speed Rail. This position involves providing world-class customer services, operating the Customer Service Centre, and handling various station duties.Key ResponsibilitiesPerform platform supervision, train service recovery, and...
-
Accounting Officer, AP
7 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Hitachi Rail Full timeA career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there's something for everyone to get stuck into. And...
-
Railway Operations Manager
10 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob Overview: The Mass Transit Railway is seeking a dedicated and customer-focused individual to fill the role of Station Officer-High Speed Rail. This position involves overseeing station operations, providing world-class customer service, and ensuring seamless train services. Key Responsibilities: As a Station Officer, you will be responsible...
-
Platform Supervision Specialist
3 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob Summary: The Mass Transit Railway is seeking a highly skilled and customer-focused individual to join our team as a Station Officer-High Speed Rail. In this role, you will be responsible for overseeing station operations, providing world-class customer service, and ensuring seamless train services. Key Responsibilities: As a Station Officer, you will be...
-
Engagement and Relations Specialist
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeAbout the RoleWe are looking for a highly motivated individual to join our team as an Engagement and Relations Specialist. This role will focus on delivering exceptional customer experiences at our High Speed Rail stations.Key Responsibilities:Develop and implement strategies to enhance customer satisfaction and engagement.Collaborate with internal teams to...
-
Railway Operations Officer
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob OverviewAs a key member of the Mass Transit Railway team, you will be responsible for ensuring the smooth operation of our high-speed rail stations. This role involves supervising platform duties, train service recovery, station inspections, and crowd control.You will also be required to operate the Customer Service Centre and handle the Automatic Fare...
-
Software Development Engineer
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hitachi Rail Full timeAbout Hitachi RailHitachi Rail is a global leader in the rail industry, committed to creating innovative solutions for a better future. Our mission is to deliver high-quality products and services that meet the evolving needs of our customers.As a Software Development Engineer at Hitachi Rail, you will be part of a talented team that designs, develops, and...
-
Customer Service Manager
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeAt Mass Transit Railway, we are seeking a highly skilled and experienced professional to join our team as a Customer Engagement Officer.About the RoleWe are looking for an individual who can manage the operations and logistics of our Customer Caring and Engagement team in High Speed Rail (HSR) to provide quality customer services to visitors, passengers, and...
-
Lead Ruby on Rails Engineer
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China Nicoll Curtin Full timeSenior Ruby on Rails Role AvailableOur company is seeking a talented and experienced Ruby on Rails developer to join our team in Hong Kong. As a senior Ruby on Rails developer, you will contribute to the design, development, and maintenance of our AI solutions.Key responsibilities include:Developing and implementing Ruby on Rails applicationsCollaborating...
-
Graduate Track Engineer
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hitachi Rail Full timeAbout UsHitachi Rail is a global leader in the development and manufacture of rail systems. Our company values innovation, sustainability, and social responsibility.In this role, you will contribute to the success of our projects in Hong Kong, working closely with experienced professionals who share your passion for delivering high-quality results.Key...
-
Platform Duty Manager
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeYour Career with UsAt Mass Transit Railway, we value our employees and strive to provide a supportive and inclusive work environment. As a Railway Operations Officer, you will play a critical role in ensuring the smooth operation of our high-speed rail stations. This role offers opportunities for professional growth and development, as well as a competitive...
-
Senior Ruby on Rails Developer
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Nicoll Curtin Full timeRuby on Rails Developer / SeniorWe are seeking a highly skilled and experienced Ruby on Rails developer to join our AI team in Hong Kong. As a senior Ruby on Rails developer, you will play a crucial role in designing, developing, and maintaining our cutting-edge AI solutions.Mandatory requirements:Strong experience with Ruby on Rails frameworkMinimum 3 years...