High Speed Rail Station Operations Manager

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

Job Summary

We are looking for a highly skilled and experienced Station Officer to join our team at Mass Transit Railway. As a Station Officer, you will be responsible for ensuring the smooth operation of our stations, providing excellent customer service, and working closely with colleagues to achieve our goals.

Key Responsibilities

  • Perform station duties such as platform supervision, train service recovery, station inspection, and crowd control.
  • Operate the Customer Service Centre and handle Automatic Fare Collection system and equipment.
  • Provide world-class customer services in accordance with service standards and targets.

Requirements

  • Grade E / Level 2 / "Attained" or above in 5 subjects of HKCEE / HKDSE (including English and Chinese Languages) is required.
  • A minimum of 2 years' work experience, preferably gained in travel or hospitality industries, is preferred.
  • Proficient in English, Cantonese, and Putonghua, with knowledge of simplified Chinese characters, is essential.
  • Effective and empathetic communication skills and strong customer-centric mind-set are required.
  • Possession of a valid travel document to the Mainland of China is necessary.

What We Offer

  • HK$22,000 per month salary, including shift duty related allowance, laundry allowance, 13th month pay, and annual discretionary award.
  • Joining Bonus of HK$12,000, subject to the terms and conditions of the relevant programme.
  • Related allowances for reporting for duty during adverse weather.


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