Railway Operations Officer
3 days ago
The Mass Transit Railway is seeking a highly skilled and dedicated individual to fill the role of Station Officer-High Speed Rail. This position involves providing world-class customer services, operating the Customer Service Centre, and handling various station duties.
Key Responsibilities
- Perform platform supervision, train service recovery, and station inspection to ensure smooth rail operations.
- Operate the Automatic Fare Collection system and equipment with high accuracy and efficiency.
- Provide exceptional customer services in accordance with service standards and targets.
Requirements
- Candidates must possess a minimum of Grade E / Level 2 / "Attained" or above in 5 subjects of HKCEE / HKDSE (including English and Chinese Languages).
- A minimum of 2 years' work experience in travel or hospitality industries is preferred.
- Proficiency in English, Cantonese, and Putonghua, with knowledge of simplified Chinese characters, is essential.
- Effective communication skills and a strong customer-centric mind-set are necessary for this role.
- Possession of a valid travel document to the Mainland of China is required.
Benefits
- This position offers an estimated average monthly income of HK$22,000 (including shift duty related allowance*, laundry allowance, 13th month pay, and annual discretionary award).
- Reporting for duty during adverse weather will be eligible for related allowances.
- A Joining Bonus of HK$12,000 is offered, subject to the terms and conditions of the relevant programme.
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