Railway Operations Officer

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time
Job Overview

As a key member of the Mass Transit Railway team, you will be responsible for ensuring the smooth operation of our high-speed rail stations. This role involves supervising platform duties, train service recovery, station inspections, and crowd control.

You will also be required to operate the Customer Service Centre and handle the Automatic Fare Collection system and equipment. Providing world-class customer service is crucial in this role, and you will be expected to meet service standards and targets.

To succeed in this position, you should have excellent communication skills and be able to work effectively with customers and colleagues. A valid travel document to the Mainland of China is also essential.

If you are a motivated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Supervise platform duties, including train service recovery and station inspections.
  • Operate the Customer Service Centre and handle the Automatic Fare Collection system and equipment.
  • Provide world-class customer service, meeting service standards and targets.


Requirements

To be considered for this role, you should have:
  • A minimum of 2 years' work experience, preferably in the travel or hospitality industries.
  • Proficient in English, Cantonese, and Putonghua, with knowledge of simplified Chinese characters.
  • Effective and empathetic communication skills and a strong customer-centric mindset.
  • A valid travel document to the Mainland of China.


Benefits

This role offers a competitive salary package, including an estimated average monthly income of HK$22,000. You will also be eligible for related allowances and a Joining Bonus of HK$12,000, subject to the terms and conditions of the relevant programme.

How to Apply

We invite you to apply online via www.mtr.com.hk/mtr_job_en or submit your CV stating the position (with reference number) by mail to the Human Resource Management Department, MTR Corporation, G.P.O. Box 9916, Hong Kong.

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