Railway Operations Manager

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time
Job Overview:
The Mass Transit Railway is seeking a dedicated and customer-focused individual to fill the role of Station Officer-High Speed Rail. This position involves overseeing station operations, providing world-class customer service, and ensuring seamless train services.

Key Responsibilities:
As a Station Officer, you will be responsible for:
  • Supervising platform activities, including crowd control and train service recovery
  • Operating the Customer Service Centre and managing Automatic Fare Collection systems
  • Providing exceptional customer service in accordance with set standards

Requirements:
To be successful in this role, you must have:
  • A minimum of 2 years' work experience in the travel or hospitality industries
  • Proficiency in English, Cantonese, and Putonghua, with knowledge of simplified Chinese characters
  • Effective communication skills and a strong customer-centric mindset

Benefits:
We offer a competitive salary package, including a joining bonus, shift duty related allowance, laundry allowance, 13th month pay, and annual discretionary award.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application online or by mail to the Human Resource Management Department.

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