Platform Supervision Specialist
6 days ago
The Mass Transit Railway is seeking a highly skilled and customer-focused individual to join our team as a Station Officer-High Speed Rail. In this role, you will be responsible for overseeing station operations, providing world-class customer service, and ensuring seamless train services.
Key Responsibilities:
As a Station Officer, you will be responsible for:
- Supervising platform activities, including crowd control and train service recovery
- Operating the Customer Service Centre and managing Automatic Fare Collection systems
- Providing exceptional customer service in accordance with set standards
Requirements:
To be successful in this role, you must have:
- A minimum of 2 years' work experience in the travel or hospitality industries
- Proficiency in English, Cantonese, and Putonghua, with knowledge of simplified Chinese characters
- Effective communication skills and a strong customer-centric mindset
Benefits:
We offer a competitive salary package, including a joining bonus, shift duty related allowance, laundry allowance, 13th month pay, and annual discretionary award.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application online or by mail to the Human Resource Management Department.
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