Mass Transit Rail Services Coordinator
6 days ago
The Mass Transit Railway is looking for a skilled and dedicated individual to join our team as a Station Officer-High Speed Rail. In this role, you will be responsible for providing customer services, operating the Customer Service Centre, and performing various station duties.
Main Responsibilities
- Provide exceptional customer services in accordance with service standards and targets.
- Operate the Automatic Fare Collection system and equipment with high accuracy and efficiency.
- Perform platform supervision, train service recovery, and station inspection to ensure smooth rail operations.
Key Qualifications
- A minimum of Grade E / Level 2 / "Attained" or above in 5 subjects of HKCEE / HKDSE (including English and Chinese Languages).
- A minimum of 2 years' work experience in travel or hospitality industries is preferred.
- Proficiency in English, Cantonese, and Putonghua, with knowledge of simplified Chinese characters.
- Effective communication skills and a strong customer-centric mind-set are necessary for this role.
- Possession of a valid travel document to the Mainland of China is required.
Benefits Package
- An estimated average monthly income of HK$22,000 (including shift duty related allowance*, laundry allowance, 13th month pay, and annual discretionary award)
- Related allowances for reporting for duty during adverse weather
- A Joining Bonus of HK$12,000, subject to the terms and conditions of the relevant programme
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