Mass Transit Railway Station Supervisor

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

About the Role

As a Station Officer at Mass Transit Railway, you will play a vital role in ensuring the smooth operation of our stations and providing excellent customer service to our passengers. You will work closely with colleagues to achieve our goals and ensure that our stations are safe and efficient.

Responsibilities

  • Perform station duties such as platform supervision, train service recovery, station inspection, and crowd control.
  • Operate the Customer Service Centre and handle Automatic Fare Collection system and equipment.
  • Provide world-class customer services in accordance with service standards and targets.

Requirements

  • Grade E / Level 2 / "Attained" or above in 5 subjects of HKCEE / HKDSE (including English and Chinese Languages) is required.
  • A minimum of 2 years' work experience, preferably gained in travel or hospitality industries, is preferred.
  • Proficient in English, Cantonese, and Putonghua, with knowledge of simplified Chinese characters, is essential.
  • Effective and empathetic communication skills and strong customer-centric mind-set are required.
  • Possession of a valid travel document to the Mainland of China is necessary.

What We Offer

  • HK$22,000 per month salary, including shift duty related allowance, laundry allowance, 13th month pay, and annual discretionary award.
  • Joining Bonus of HK$12,000, subject to the terms and conditions of the relevant programme.
  • Related allowances for reporting for duty during adverse weather.


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