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High Speed Rail Engagement Professional

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

Mass Transit Railway is committed to providing exceptional customer experiences and we are seeking a skilled professional to join our team as a Customer Engagement Officer.

About Us

We are a leading transportation company that operates high speed rail services in Hong Kong.

Job Description

The successful candidate will be responsible for managing the operations and logistics of our Customer Caring and Engagement team in High Speed Rail (HSR) to provide quality customer services to visitors, passengers, and VIPs.

Responsibilities

  • Manage the day-to-day operations of the Customer Caring and Engagement team.
  • Assist in organizing customer service activities and campaigns.
  • Conduct local surveys on HSR services and compile reports.

Requirements

  • Grade E / Level 2 / "Attained" or above in 5 subjects of HKCEE / HKDSE including Chinese and English Languages.
  • A minimum of 2 years' experience, preferably gained in the travel, hospitality, or passenger transport industry.
  • Good command of spoken and written English and Chinese (including Putonghua and Chinese simplified characters).
  • Hands-on experience in various software applications including Microsoft Office and Chinese word processing.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.