Engagement and Relations Specialist

1 day ago


Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time
About the Role

We are looking for a highly motivated individual to join our team as an Engagement and Relations Specialist. This role will focus on delivering exceptional customer experiences at our High Speed Rail stations.

Key Responsibilities:

  1. Develop and implement strategies to enhance customer satisfaction and engagement.
  2. Collaborate with internal teams to ensure seamless execution of customer service initiatives.
  3. Conduct regular surveys to gauge customer satisfaction and identify areas for improvement.
  4. Provide support to station operations and handle passenger inquiries during emergency situations.

Requirements:

  • A minimum of 2 years' experience in customer-facing roles, preferably in the travel or hospitality industry.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.


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