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Senior Specialist in Client Relations

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Checkout Full time
Required Skills and Qualifications
2 years of experience in an analytical or technical role with experience managing internal and external stakeholders. This ideally includes effective presentation skills. Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics) is desirable or equivalent practical experience in internet technologies and technical processes. Familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT). Familiarity with API-based integration methods and related tools/frameworks. Familiarity with front and back end technologies (i.e. JavaScript, CSS, HTML etc). Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders. Results-oriented approach with a focus on delivering exceptional customer satisfaction. Knowledge of payments technology, compliance standards, and security protocols related to payments (e.g., PCI-DSS, PSD2) is a plus. Willingness to travel occasionally to client sites as required. Good in speaking and writing in both English and Chinese, and in speaking Mandarin.